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FAQ

Frequently Asked Questions

Is your jewelry solid gold or gold plated?

DILOVW offers jewelry in a variety of premium materials, including 925 sterling silver, gold-plated sterling silver, stainless steel, and selected solid gold pieces.

Each product page clearly lists the material specifications. Please refer to the product description for detailed information before purchasing.

What kind of stones do you use?

At DILOVW, we offer several high-quality stone options to meet different styles and budgets.

Cubic Zirconia (CZ)

A durable and affordable diamond alternative that provides excellent brilliance and sparkle for everyday wear.

Moissanite

Moissanite offers exceptional fire, brilliance, and durability, making it one of the most popular alternatives to natural diamonds.

Lab-Grown Diamonds

Our lab-grown diamonds possess the same physical, chemical, and optical properties as mined diamonds while offering excellent value and sustainability.

For specific stone information, please refer to the individual product page or contact our support team.

How should I store and care for my jewelry?

To keep your jewelry looking its best:

  • Keep jewelry dry and avoid prolonged exposure to water.

  • Remove jewelry before swimming, bathing, exercising, or sleeping.

  • Avoid contact with perfumes, lotions, cleaning agents, and other chemicals.

  • Store pieces separately in a jewelry box or soft pouch to prevent scratches.

  • Clean regularly using a soft polishing cloth.

Proper care will help preserve the shine and longevity of your jewelry.

What does your warranty cover?

DILOVW 365-Day Quality Guarantee

At DILOVW, we are committed to providing quality craftsmanship and customer satisfaction.

If your jewelry experiences a manufacturing defect within 365 days of purchase, we will provide a one-time repair or replacement after inspection and approval by our support team.

If the original item is unavailable, we may offer an equivalent replacement of equal value.

Warranty Exclusions

The warranty does not cover:

  • Normal wear and tear

  • Scratches or surface damage

  • Accidental damage

  • Water damage

  • Lost or stolen items

  • Improper use or storage

  • Damage caused by third-party repairs or modifications

Custom Jewelry

Due to the personalized nature of custom-made products, custom jewelry may be eligible for repair services but is generally not eligible for refunds or exchanges unless a manufacturing defect is confirmed.

Important Notes

  • The warranty applies only to purchases made directly through DILOVW's official website.

  • Customers may be responsible for shipping costs associated with warranty claims.

  • DILOVW reserves the right to determine warranty eligibility after product inspection.

Need Help?

If you have any questions regarding our products, custom orders, shipping, or warranty services, please contact us.

Support & Custom Orders

Email: support@gothicice.com

Website: https://gothicice.com