Shipping policy
SHIPPING & DELIVERY
1. How Long Until I Receive My Jewelry?
Delivery Time = Processing Time + Shipping Time
Processing time varies depending on the product.
Some popular styles can be shipped within 48 hours (excluding Sundays and holidays), while made-to-order items typically require 2-3 weeks for production.
Shipping time depends on the shipping method you select. For more information, please refer to our Shipping & Delivery Policy.
- If you choose to pay by Credit Card or PayPal, your order will be confirmed immediately on our website.
- Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
2. Where Do You Ship To, and How Much Does Shipping Cost?
Free Shipping (12-15 Business Days)
Eligible orders qualify for free shipping.
Standard Shipping (8-12 Business Days)
Fast Shipping Fee:
$5
DHL / FedEx Express Shipping (5-7 Business Days)
Shipping Fee:
$25
Some addresses are classified as remote areas and may require an additional remote delivery surcharge.
The remote area delivery fee is generally:
$25-$30
Standard Shipping Rates
- Orders under $79: Standard Shipping Fee is $10.
- Orders of $79 or more: Standard Shipping is FREE.
Standard Shipping Is Available for the Following Countries:
- United States
- United Kingdom
- Australia
- France
- Germany
- Spain
- Italy
- Japan
- Canada
Other international orders are shipped via DHL/FedEx Express at a flat rate of $30.
If you would like to confirm whether shipping is available to your country, please contact us at:
General Shipping Information
- Please allow 1-2 business days for order processing and verification.
- We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured, and buyers are responsible for filing claims with the shipping carrier.
- We cannot and will not change, intercept, or reroute packages after shipment. Orders will only be shipped to the address provided during checkout.
- Please note that customs duties, import taxes, or other fees may apply to your order. These charges are not included in the purchase price and are not collected by GothicIce.
3. Where Can I Receive My Order?
Your order can be delivered to any valid address you provide, including:
- Home Address
- Business Address
- Other Valid Delivery Address
Once your order has been shipped, you will receive a shipping confirmation email with your tracking number.
4. Can the Delivery Country Be Different from the Purchase Country?
No.
The delivery country must be the same country where the order was placed.
We only ship to the address provided during checkout and cannot change, intercept, or alter the delivery once the order has been shipped.
We are not responsible for any lost, stolen, or damaged shipments. All shipments are insured, and buyers are responsible for filing claims with the shipping carrier.
5. Can I Track My Order?
Yes.
You can view your order status in the "My Orders" section of your account.
If you do not have an account, you can use the order information link included in your shipping confirmation email to check your order status.
Contact Us
If you have any questions regarding your order status, please contact us:
Email: support@gothicice.com
Website: GothicIce.com